Refund policy

Refund and Exchange Policy

Thank you for shopping with Keliza. We value your satisfaction and strive to ensure a smooth shopping experience. Please review our refund and exchange policy below:

Key Policy Points

  • No Refunds
    We do not offer cash refunds on any purchases.

  • Exchanges Only (Under Certain Conditions)
    Exchanges are available if the item meets the eligibility criteria outlined below.

Exchange Conditions

  • Items must be unworn, unused, and returned in their original packaging.

  • You must initiate the exchange within 7 days of receiving your order.

  • Items received after 7 days will not be eligible for exchange.

Damaged or Incorrect Items

  • If you receive a damaged or wrong item, please return it to us.

  • Return delivery charges will be borne by the customer.

  • Upon receiving the item and verifying the issue, we will send a replacement.

How to Initiate an Exchange

  1. Contact Us
    📧 Email: info@keliza.pk
    📞 Phone: +92 325 4123906
    Include your order number and a brief description of the issue.

  2. Return the Item
    Use a secure and trackable courier service to send the product back.
    Ensure the item meets all conditions stated above.

  3. Replacement Process
    Once we receive and inspect the returned item, we will process your exchange and dispatch the replacement.

If you have any questions or need help, our customer support team is always here to assist you.

Thank you for choosing Keliza – where fashion meets elegance.